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Beltone Skoric Hearing Aid Center complaints

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914 Charlevoix Drive, Suite 110
Grand Ledge, MI 48837 | Get Directions

(517) 797-3163

http://www.beltoneskorichearin...

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Total Amount in Dispute:
$4,390.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beltone Skoric Hearing Aid Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beltone Skoric Hearing Aid Center

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,390.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I purchased Beltone hearing aids from Skoric Hearing Aid Center, DBA Beltone Hearing Aid Service. Within a three (3) days following, I requested to return them, as they were uncomfortable to wear, and battery usage was greater than expected. I was denied, although Beltone literature advertised a 30 day option. I have requested in writing since, and still denied. Resolution Sought I would accept a refund, minus a $300.00 for Hearing testing and hearing aid fitting, as stated on Conditional Sales Contract and Receipt.

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