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Ben Mynatt Chevrolet Cadillac complaints

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281 Concord Parkway South
Concord, NC 28027 | Get Directions

(704) 886-1830

http://www.benmynattchevrolet....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ben Mynatt Chevrolet Cadillac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ben Mynatt Chevrolet Cadillac

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

My lease ended and I was going to pay month to month until I refinanced it. I always made my pyts on time and I was waiting for the updated information of payments so I could start. The information finally got updated a month later and they had reported a 30 day late to my credit. It wasn't my fault. I have never been late on a car payment and now this is affecting me and my mothers credit bc she co-signed on the lease. I need help disputing this bc it isn't fair or nothing I did wrong Resolution Sought Help to get the 30 day late payments removed

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