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Benefit Tax Solution complaints

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23172 Plaza Pointe, Suite 295
Laguna Hills, CA 92653 | Get Directions

(800) 210-9810

http://benefittaxsolutions.com

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Total Amount in Dispute:
$65,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Benefit Tax Solution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Benefit Tax Solution

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8/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/19/2024

I paid them $5000 to help me work on an issue with the IRS. They did absolutely nothing. They stole my money. Resolution Sought I want my money refunded.

3/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60,000.00 Amount Settled: $0.00

Customer Complaint

2/9/2022

I DECIDED to cancel service due to me not being happy with Service Spoke to manager Ryan who proceeded to yell at me once I stated I wanted to cancel an treats to to me to send to collection saying they will get their money one way or another Resolution Sought Refund my $629 I invested

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