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BenefitWallet complaints

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PO Box 1584
Secaucus, NJ 07094 | Get Directions

(877) 472-4200

http://www.mybenefitwallet.com

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Total Amount in Dispute:
$720.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BenefitWallet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BenefitWallet

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2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $720.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

BenefitWallet is a third party company LA County Department of Public Health uses for our health benefits specifically for HSA/FSA accounts. They apparently had a transition from 2023 to 2024 and issued letters with security codes to register our account online and access the money. I did not receive my code in the mail and I have money that I need to access to cover my health expenses. I have tried multiple times to get ahold of them via email and phone call which are the preferred avenues that are listed on their website. I have been on hold for an accumulated time of 3 hours with no contact with an actual live agent or no assistance at all. I just need to register with the code and I can get access to the debit card and money I need that gets deducted from my work check. Resolution Sought I need to be contacted back ASAP and I want to close my account with them.

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