Benjamin Franklin Plumbing complaints

We were originally called to Mr Anderson's residence for a clogged sewer. We attempted to auger the sewer but were unable to clear it so we scoped the sewer with a camera. We found the sewer to be loaded with sewage and were unable to get past a spot under the driveway. We marked that spot and gave Mr Anderson a quote to remove a section of his concrete driveway, dig down to the sewer and repair this spot. Our book price is $4719, he was given a price of $4000. He signed the proposal and we commenced. When we exposed his sewer we found that another contractor broke his sewer when they installed a new city water main. We called the city to get direction. The original contractor agreed to replace the concrete section of driveway but not pay for his sewer repair. Upon having his sewer accessed we camera scoped the remainder of his sewer to make sure there were no additional problems. We found that another section of his sewer was installed with "thin wall" PVC, which is a weak PVC and not up to code. We offered to replace that portion as well while we were already there. We gave Mr Anderson 2 options, we could complete the $4000 spot repair and he could deal with the thin wall pipe later or we could replace all of it for $11,015. We discounted the price down to $9865 and he authorized us to replace the thin wall as well. We completed the work, had it inspected by the city and it was passed. Mr Anderson then agreed to only pay us $7400 until the concrete in his driveway was completed. Even though we were not contracting that part of it, we agreed. A week later when the concrete was finished, our supervisor went to his house to collect final payment. Mr Anderson then paid only $1600, to which our supervisor agreed to . We are a family owned, licensed, professional company and take accusations like this very serious. However, Mr Anderson was not taken advantage of or ripped off. He received several discounts along the way and will not receive any further refund.

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Our field supervisor, Marshall was involved with this project. He spoke with Mr Anderson on several occasions throughout the job about the scope of work and the costs involved. The crew that worked on the job absolutely cared about their work. They wanted to make sure their job was done correctly and the customer was taken care of. I feel this complaint has gone in the direction of personally attacking one of our employees. We also have recorded phone messages from Mr Anderson to said employee that corroborate this. The accusations of being ripped off or taken advantage of are completely unfounded.

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