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Bennett Toyota complaints

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1951 Lehigh Street
Allentown, PA 18103 | Get Directions

(610) 437-6711

https://www.bennetttoyotapa.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bennett Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bennett Toyota

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2/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

I took my 2015 Chrysler Town & Country van to repair an issue with the driver side seat. The seat became detached from the base of the car. On 7/12/23, the company confirmed that the power seat control/trim was broken and estimated the repairs at $260.00 plus tax. On 7/25 the part was supposedly replaced. On 8/10/23, I texted with the company and informed them that the seat had detached once again and requested an appointment to have the issue resolved. I take the car a few days after to have the repairs done. In August I encountered another issue with the car. I was not able to move the seat forward, backward, up, and down. In addition, during this time the seat became detached AGAIN. The company said to worry first about replacing the fuse. However, they never replaced the fuse and want to charge me again for repairing the seat that became detached from the base. They are insinuating that I broke the part. They are accusing me of breaking the seat. My argument is that no one has touched the seat except them and they never did the initial repairs correctly to prevent this issue from reoccurring. Even at one point they attributed my weight to be the cause of the ongoing issue with the seat. Til present time my car seat is still damaged and they want me to pay again to have the repairs done. I find this to be unfair and unjust considering I don't believe they have properly fix the issue from the beginning. Resolution Sought I would like them to fix the seat without charging me again.

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