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Benny Marconi's complaints

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120 Campbell Avenue SE
Roanoke , VA 24011 | Get Directions

(540) 400-8818

http://bennysva.com

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Total Amount in Dispute:
$360.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Benny Marconi's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Benny Marconi's

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6/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $360.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

This is that trashest pizza place ever, the pizza tastes like crap doesn't even taste like pizza. Further more, they have the dumbest staff I ever encountered. I tell them that I "do not eat pork" explicitly. I order a half cheese pizza/ half mushrooms and hamburger pizza. These class A dumbo's bring me a pizza that have pork on it after expressing to the cashier and pizza maker up front. I called to address this and the "supervisor" said he can't do but, "make me another cheese pizza that I would have to pay for". Why would I pay for another pizza when I didn't get what I ordered at first. Resolution Sought My money back in full.

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