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Berger Chevrolet complaints

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2525 28th Street SE
Grand Rapids, MI 49512-1613 | Get Directions

(616) 949-5200

http://www.bergerchevy.com

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Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Berger Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Berger Chevrolet

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6/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

5/11/2022

I purchased a 2017 Ford F150 Sports with an extended cab and a panoramic roof the 1st Day that I drove it The emergency break was going off brought it back to get repaired and they didn't inform me that they used velcro to keep the break up instead of fixing it with in a month was making loud noise had it looked at and 2 bolts were broken off in engine which was gonna b a 2000 dollar fix and wasn't covered I was sold a lemon Resolution Sought Would like some kind of refund

Company Response

6/2/2022

The 2016 Ford F-150 was purchased on 3-31-2021 completely AS-IS. Berger Chevrolet will not be reimbursing any dollar amount back to the customer. We will be more than happy to help her trade out of her current vehicle into something else.

12/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

16,000 I bought a car and after Three month the car starting having a problem we pay $1000 to fix and three months later the car is totally broke I must pay all the money with no car or go to collection Resolution Sought To Trade the car that they sale to me and get a better car with fear interest because I have a good credit,

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