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Bergey's Ford of Lansdale, Inc. complaints

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301 East Main Street
Lansdale, PA 19446 | Get Directions

(267) 638-6498

http://www.bergeysfordlansdale...

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bergey's Ford of Lansdale, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bergey's Ford of Lansdale, Inc.

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3/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

3/3/2022

The issue: Does an after market warranty over a motor vehicle cover ONLY the cost of parts without the labor to replace said parts? The Complaint: Ford Bergeys replaced the original engine on my Honda 2002 Accord with an after market engine herein after referred to as 'the replacement engine.' The replacement engine came with a 100 day warranty. The replacement engine failed the same day I drove the car home from the garage. I returned the car to the garage and was told that the replacement engine needed to be replaced with another. The garage has since supplied another after market replacement engine but is billing me the labor cost of replacing one engine with the other. I know that the warranty should cover both the parts and the labor to replace the parts. Resolution Sought That Ford Bergeys of Lansdale respect their warranty.

Company Response

3/8/2022

Company states; I have now received this complaint regarding Bison Tambe's Vehicle. Mr. Tambe has an aftermarket warranty for his honda vehicle. Mr. Tambe's warranty company approved the replacement on the engine with a used part , that has a 100 day part only / no labor warranty from a junk yard. Mr. Tambe's Used , junk yard engine failed not long after being replaced. The junk yard has since supplied another replacement used engine. We contacted Mr. Tambe's warranty company to cover the labor to replace this engine, since THEY authorized the use of a part the carries NO LABOR WARRANTY. Mr. Tambe's warranty company denied this claim and will not cover the labor. We are currently in the process of getting a upper management review from the junk yard to possibly assist Mr. Tambe in the labor of replacing his second engine. I have spoken with Mr. Tambe as well regarding this concern and where we are at in this process. Once in know the decision from the junk yard, I will further advise Mr. Tambe of the next steps. Thank you,

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