Find a reputable business?

Complaints and Resolutions

Bergstrom Buick GMC of Appleton complaints

Read Complaints File Complaint View Full Report

900 South Nicolet Road
Appleton, WI 54914-8833 | Get Directions

(800) 320-5482

https://www.bergstrombuickgmca...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bergstrom Buick GMC of Appleton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bergstrom Buick GMC of Appleton

Sort by

2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I found a car to buy online cars.com. It turns out it was at Bergstrum's. So I went to test drive it. Found I liked it. I was told the SUV I test drove didn't have all the features I wanted. But they had a red one in their loaner program did. So I waited two weeks until they finally found it. They setup a loan. I went to go buy my car. I got there looked at the car. It had pleather seats. No heated seats, or remote start, or a moon roof. So I was lied to. I want the price to be reduced. Or at least they could pay for my remote start or headed seats to be put in. Resolution Sought I would like them to reduce the price I owe. Its only a base model. Or pay for my remote start to be put in, or heated seats.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile