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Berkey's Decks & Remodeling LLC complaints

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P.O. Box 519
Macungie, PA 18062 | Get Directions

(610) 466-5457

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Berkey's Decks & Remodeling LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Berkey's Decks & Remodeling LLC

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8/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

7/15/2024

Peter came in May of this year and gave me an estimate for a new deck. Quote was a few dollars shy of $10000 Accepted his offer and gave him $1500 for initial down payment. He told me work would start June 1st. No one called or came. Sent him numerous e mails and left messages on voicemail to no avail. Next day he said he needed a check for $4000 to purchase some materials. Told him I was not going to be home and he said to leave it under the door mat. The check was cashed that same day. I can't say how many messages I've left him and I get no reply. Resolution Sought I either want the deck completed within a month or I want my money back

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