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Bert Ogden McAllen BMW complaints

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3201 North 10th Street
McAllen, TX 78501 | Get Directions

(956) 398-5524

http://www.bertogdenbmw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bert Ogden McAllen BMW closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bert Ogden McAllen BMW

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

I am writing to express my utmost dissatisfaction and to file an urgent complaint regarding the defective condition of a 2021 BMW M8 Competition Gran Coupe that I recently purchased from your dealership. On April 1st, 2024, with the assistance of my salesperson, Mr. Joaquin Fresgoso, I finalized the purchase of this vehicle (VIN: XXXXX) with 44,937 miles on the odometer. The transaction was completed out-of-state, as I am a resident of New Jersey. The vehicle was then picked up from the auto transport carrier and delivered to my residence on April 5th, 2024. Mere moments into my first test drive, I encountered a significant issue. The transmission exhibited a noticeable jerk, and a "POWERTRAIN MALFUNCTION" warning appeared on the display. Naturally, I was extremely upset by this development in a newly acquired vehicle. Despite Mr. Fresgoso's assurance that he did not experience any such powertrain malfunctions during his test drive to wash and refuel the vehicle, I promptly contacted him to report the issue. Unfortunately, he dismissed my concerns. With no recourse, I proceeded directly to my local BMW dealership for diagnosis and repair. However, due to their scheduling constraints, I was unable to have the vehicle inspected until April 8th. Upon evaluation, the service technicians informed me that a complete transmission replacement is required. As a result of this severe mechanical failure, I am now without the use of my recently purchased vehicle, with no estimate. Resolution Sought Give me a replacement vehicle same exact make, model and edition.

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