Find a reputable business?

Complaints and Resolutions

Beryll Corp. complaints

Read Complaints File Complaint View Full Report

30765 Pacific Coast Highway, #494
Malibu, CA 90265 | Get Directions

(310) 457-5695

http://www.beryll.com

Please contact us for information.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$105.00

Total Amount Settled:
$105.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Beryll Corp. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Beryll Corp.

Sort by

5/29/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $104.78 Amount Settled: $104.78

Customer Complaint

4/20/2022

Can not find a phone number that works.. After ordering a shawl on NBC Today show, received the Shaw and it is not what i expected. I would please like a refund. Please tell me how to start a return process. Thank you. Resolution Sought Refund please

Company Response

5/17/2022

Thank you for your email and bringing this to our attention. I have revised customer order below and it was resolved on April 22, 2022. Customer Sandra Haggard was not happy with her order and reached out to the customer service department. Although all orders where a final sale due to the flash sale, Beryll was happy to honor a return and issued a full refund on April 22, 2022. Customer satisfaction is very important to us and we want to ensure all our customers are happy. Please let me know if there is anything we can do to remove any negative inquiries and ensure this is marked as resolved.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile