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Best Auto Sales & Care Inc complaints

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1540 Nashville Highway
Lewisburg , TN 37091 | Get Directions

(931) 422-7072

http://www.best-auto-sales-car...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Best Auto Sales & Care Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Best Auto Sales & Care Inc

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

He said he fix my car and he didn't just took my money he have done other people like that he take our money and didn't fix my car or the other people he doing ever one like that can I take he to court about taking my money I am disable and some of the others he did like that is too he need to be stop. Resolution Sought I want to take him to court so he will stop taking people money that is wrong.

8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Took my money and didn't fix my car Resolution Sought He need to be stop from taking money and not doing the job

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