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Best Buy Auto Sales complaints

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366 East Main Street
Waterloo, NY 13165 | Get Directions

(315) 539-3300

http://www.bestbuycarsales.com

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Best Buy Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Best Buy Auto Sales

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2/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

1/22/2025

I purchased a 2015 dodge journey and it's been in the shop more than I've had the vehicle at one point without me signing anything they put a used transmission in my car they just kept supposedly replaced parrs no proof they did it this car has major problems Resolution Sought Pay off this vehicle because it has to in shop since I got it it's becoming to much

Company Response

1/23/2025

Vehicle was purchased July 2022. Had a 24 month service contract that is expired because it has been over 2 years.

11/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/27/2023

I purchased a 3015 dodge journey last year and this vehicle has been in shop non stop sometime many times for same problems currently it's leaking antifreeze and check engine lights on I can't rely on this vehicle at all Resolution Sought Buy it back

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