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Best Buy Auto Sales LTD complaints

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37520 North US-12
Spring Grove, IL 60081 | Get Directions

(847) 750-5150

http://bestbuyautoltd.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Buy Auto Sales LTD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Buy Auto Sales LTD

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9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

I purchased a GMC in March. Not even a week after having it the transmission started to go. I brought it back to the dealer ship 3 times and each time they replaced the gas cap or said nothings wrong with it. Ultimately waiting me out of my warranty. Then the engine blew shortly after and they want me to pay for another car. I've already put 5,000 down plus 5 months worth of payments. They won't pay off my loan until I put money down on another car. Resolution Sought I feel the company should pay off my loan and give me this other car with no down payment. Considering I wouldn't be here if he took the time to have the car actually looked at.

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