Find a reputable business?

Complaints and Resolutions

Best Buy Company, Inc. complaints

Read Complaints File Complaint View Full Report

7601 Penn Avenue South, #D6
Richfield, MN 55423-3645 | Get Directions

http://www.bestbuy.com

Hours vary by store location

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$107,454.00

Total Amount Settled:
$1,353.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

149 complaints against Best Buy Company, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
145	Unanswered

149 complaints against Best Buy Company, Inc.

Sort by

8/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/9/2025

Having issues with 1 year old gaming Dell laptop. Have brought to store to be reviwed and respired, since is been presenting graphic card errors for already 6 months. The Geek Squad at the store updates the programs and give it back, advicing to get a desktop. I mean this is a laptop for gaming and my son who is 11 plays only one game. I had aprevious Dell laptop that was much cheaper and never got this issue with it. I paid for product coverage and repair services and even though this is my 5th visit; no graphic card has been replaced . I've been giving the run around and the best option is to purchase a new computer. I'm currently at the store and been waiting for a supervisor for 35 minutes. Probably expecting me to walk away. I'd like to get resolution on this matter! Resolution Sought Full repair or replacement if needed. Laptop price over 1200 USD.

7/31/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,416.00 Amount Settled: $0.00

Customer Complaint

7/7/2025

I purchased a refrigerator from Bestbuy on July 3,2025. I had to drive 3 hours from Beaumont Texas to Alexandria, La to pick it up. When I arrived to the store the refrigerator had mold and was dirty. The manager told me he would deduct $100 from the price . He told me he had to refund me the money back on my card and repurchase the refrigerator and upon doing so they tell me they can't give me a refund until 7 days. I now have no money or refrigerator. Resolution Sought I would like the refrigerator cleaned and delivered to my home address.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile