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Best Buy Company, Inc. complaints

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7601 Penn Avenue South, #D6
Richfield, MN 55423-3645 | Get Directions

http://www.bestbuy.com

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Total Amount in Dispute:
$215,118.00

Total Amount Settled:
$3,044.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

264 complaints against Best Buy Company, Inc. closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
254	Unanswered

264 complaints against Best Buy Company, Inc.

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5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.79 Amount Settled: $0.00

Customer Complaint

4/12/2024

I purchased a soundbar and bass module in 2021 with geek squad insurance for both. Today 4/10/24, I had an appointment with geek squad because the bass module wasn't giving no bass out of it. There isn't no water damage or physical damage so my insurance was good as use and up to 2025. Yet Best Buy didn't honored me the original price I paid for it which was still under insurance. They wouldn't refund me with my original payment either, I was giving store credit and had to pay the differences which was $150.79 with the fact I had insurance. I shouldn't had to pay the differences with having insurance. I spoke to a supervisor and wasn't honored the price I originally paid for the bass module. I'm not a happy customer at all, as I told Best Buy. I made a complaint with Best Buy as well. Just looking for sum help please, thank you. Resolution Sought Help me get my refund for ten differences of $150.00 from Best Buy, because it wasn't my fault Best Buy was receiving a error in the system to send back the bass module for repair which again was under insurance. Being that it was still under insurance and no damages I should've been honored the same exact price I originally paid for the purchased.

5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $183.59 Amount Settled: $0.00

Customer Complaint

4/9/2024

Best buy is false advertising for a bundle on an hp laptop called gaming bundle and the deal states it comes with Xbox game pass ultimate not a trial or promotion and that is what they are giving people saying it's what's advertised however even in the fine print it's not stated that is a promotion code. Nor a trial code Resolution Sought I would like them to change the add to state that it's a promotional code not a membership code

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