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Best Buy Company, Inc. complaints

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7601 Penn Avenue South, #D6
Richfield, MN 55423-3645 | Get Directions

http://www.bestbuy.com

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Total Amount in Dispute:
$90,024.00

Total Amount Settled:
$1,353.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

130 complaints against Best Buy Company, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
126	Unanswered

130 complaints against Best Buy Company, Inc.

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11/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $242.00 Amount Settled: $0.00

Customer Complaint

10/13/2025

I bought Pixel 7 Pro from Bestbuy.com. They sent me an activated product. This is third consecutive time (Nov 2023, March 2025 and Oct 2025) pre-activated product from them. I had to return it every time. I do buy wasting my energy, money and time. I feel harassed every time I purchase from them. I need a proper compensation for my mental harassment. Please help me out. Resolution Sought Replace the product with new one and a compensation from them of at least $50000.

10/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

9/29/2025

I purchased over $1000 of equipment that involved .... computer processor Computer speakers DVD player And I requested a date for installments. I was scheduled for service 10 days later. Nobody called rescheduled nor did they care. I returned everything for reimbursement. I immediately closed my account. I have been waiting over 10 days for my money. Best buy has an automated Prompt that answers so you can never speak to anyone then the recording is followed with a disconnect. Never ever able to speak to a live person. All Best buy stores in the state of Georgia are all worthless. Even the employees complain. I want my reimbursement now. And I hope every store in the USA closes asap. Resolution Sought Give me my money back now

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