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Best Buy Company, Inc. complaints

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7601 Penn Avenue South, #D6
Richfield, MN 55423-3645 | Get Directions

http://www.bestbuy.com

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Total Amount in Dispute:
$164,951.00

Total Amount Settled:
$1,353.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

227 complaints against Best Buy Company, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
218	Unanswered

227 complaints against Best Buy Company, Inc.

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12/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

11/21/2024

I purchased 3 $50.00 Apple gift cards from Best Buy n Oct. 16. For some reason they did not get activated properly. I went back to Best Buy and they said it was not there problem,, it was Apples problem. I called Apple and they said the 50.00 was on each card so it was up to Best Buy to correct the problem. Called corporate headquarters, was told it wasn't their problem. I am left with 3 $50.00 gift cards that I can't get h money off of them. Resolution Sought I would accept the $150.00 from either company or replacement of the gift cards so I could use them.

11/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/21/2024

I was scheduled for a delivery of my LG TV that I purchased from best buy. They made me wait for a week and told me they couldn't deliver because some one called in sick and they did not have any replacement. They try to reschedule me 2 weeks after. Terrible this was their fault not to deliver and they couldn't even reschedule for the next day. I had booked. My mounting services the next day so I had to go there rent the U-Haul and grab that TV myself. They shouldn't have scheduled my delivery and they shouldn't do the delivery services if they do not have enough people to do it. I wasted my time, money and effort. This business runs for profit only and do not care about their customer. The team member I called was very disrespectful and did not help me. Resolution Sought They should reimburse my costs to rent the U-Haul and all.

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