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Best Buy Company, Inc. complaints

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7601 Penn Avenue South, #D6
Richfield, MN 55423-3645 | Get Directions

http://www.bestbuy.com

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Total Amount in Dispute:
$122,244.00

Total Amount Settled:
$1,353.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Although we have received a number of complaints against this company the complaint allegations are typical of what we would expect for this industry and are not such that we would consider them serious.

Complaint Closing Statistics

174 complaints against Best Buy Company, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
169	Unanswered

174 complaints against Best Buy Company, Inc.

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5/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $34.85 Amount Settled: $0.00

Customer Complaint

4/30/2025

I purchased a vinyl record for a Easter gift on April 1 2025. I gave the gift on April 20 it was played for the first time that day it skipped. On April 24 I tried to return it for an exchange they did not have another copy then told me there policy was 15 days on returns and there was nothing they could do. Called customer service they said that they can't go against the store. Tried to email the ceo no reply. I just want the merch. I payed for. I now have no recorse. So a big company gets to steal my money and tell me that they won't even talk about trying to make it right. Resolution Sought Replace the record or refund my money . I have the receipt and the faulty record.

5/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,050.00 Amount Settled: $0.00

Customer Complaint

4/8/2025

Purchased a refrigerator and a washer. Received both items dented. They first where going to give me gift cards but then they said they could only give me half the amount the originally where going to give me. I decided just to exchange the items. A few days later i receive new items in perfect condition. The following day I checked the fridge and found it not to be cooling and all my groceries wasted. I reached out to get a third refrigerator replacement. A few days later they come for the fridge that was not working but brought no replacement refrigerator. They then told me i would get a refund in 48 hours. I called back to check. The status and they now said it would be about 2 weeks before i get my refund. Now i have no fridge and no money to purchase a new one. Resolution Sought Hold them accountable. Give out correct information

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