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Best Choice Auto Sales & Services, Inc. complaints

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506 Ohio Avenue N
Live Oak, FL 32064 | Get Directions

(386) 362-1212

https://drivethebestchoice.com...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Best Choice Auto Sales & Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Best Choice Auto Sales & Services, Inc.

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3/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

I financed a car from them. I test drove it. Problems began 2 days later that weren't apparent at test drive. Insufficient headlights, electrical issues during a rain storm, then a couple days later it wouldn't even start. The car lot refused to let me return the vehicle and cancel the sale. I lost my paycheck because I couldn't work because car left me stranded, so I will be unable to make payments and had to surrender the car. Resolution Sought I would like the return of my down payment. $2000.00, the sale canceled and the adverse affect removed from my credit. The car has been surrendered

Company Response

2/20/2024

When customer notified there was a problem with the vehicle I told her that I could not cancel the sale. However I did tell her to get the vehicle back to me so that I could send it to the mechanic shop to get it fixed. She refused to do that she said she wanted to be put in another vehicle. I told her I could not do that. The vehicle was sold "AS IS" and she was aware of that. She signed paper stating such. Even though it was sold as is I was willing to fix the vehicle. I told her that was all I could do if she wasn't willing to let me fix it then there was nothing else I could do.

Customer Rebuttal

2/20/2024

That is inaccurate. I spoke to her on the phone and explained everything that had happened and she said I could bring it back to her that day. We had agreed she could keep the down payment to offset any money used for filing fees etc. I was unable to drive the car to her. She said to come up to her shop and 'that will be that' . I took her at her word.

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