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Best Choice Motors complaints

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2901 Teal Road
Lafayette, IN 47905 | Get Directions

(765) 771-7173

http://www.bestchoicemotorsin....

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Total Amount in Dispute:
$1,504.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Best Choice Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Best Choice Motors

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12/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,504.00 Amount Settled: $0.00

Customer Complaint

12/3/2021

It has been horrible they admitted to selling me a car knowing everything that was wrong with it. The whole suspension is bad and part of the steering they sold me a car they knew was unsafe. Resolution Sought Pay for the repairs.

Company Response

12/9/2021

Vehicle was sold under As-Is conditions and the customer was well aware of it as It was presented to them. They test drove the vehicle and decided to buy it As-Is and no warranty was purchased at the time of the sale. This is clear in the Purchase Agreement form (attached) signed by Ms. Green. Also the As-Is condition is clearly stated in the Buyers Guide form which was also presented to Ms. Green at the time of sale and signed by her as well (attached). This form clearly states any major defects that may occur in used vehicles. We think that we have done everything right lawfully and unfortunately there is nothing we can do at this point since the customer test drove the car, didn't purchase any warranty at the time of the sale, and decided to purchase the vehicle under As-Is conditions.

Customer Rebuttal

12/10/2021

They sold an email unsafe cari tried to purchase a warranty and my salesman said I didn't qualify I didn't see any buyers guide because if so I would not have purchased the vehicle

Company Final Response

12/12/2021

Again we’re sorry that you’ve had a bad experience but the car was sold As-Is after you test drove it. It’s common and possible for different issues to appear in older used cars after a while (in your case a 2002 vehicle with over 185000 miles and it’s almost 2 months later now) which is exactly explained in buyers guide. We know this is not probably the answer you’re hoping to hear but unfortunately there is nothing we can do at this point.

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