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Best Choice Moving Services LLC complaints

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1533 Oxleymare Drive
Raleigh, NC 27610 | Get Directions

(919) 607-6363

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Best Choice Moving Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Best Choice Moving Services LLC

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11/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/11/2024

I just recently move from Ohio to Texas I don't like complaining, but my of tv 86 inch is cracked from the moving and the back of the tv is full of the tape marks they used regular moving boxes cut them and half and tape it around the tv and cover it with a blanket. Resolution Sought Either I get someone to come here and get a quote and get it fixed and the company pays for the repairs or just reimbursed for the the tv .

Company Response

10/25/2024

The customer got the wrong number from us. Please let him know to call our insurance claim at +1 919-790-0707 and we will take his claim serious. Best Regards, Owner

Customer Rebuttal

11/7/2024

Consumer states; I've not gotten a letter at all from this company at all. I would like a refund for my belongings.

Company Final Response

11/7/2024

Hello. You have to file the claim with our insurance company. Unfortunately at this time we cannot refund you anything. Thank you!

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