Complaints for Best Data Products, Inc in Chatsworth, CA

20740 Plummer Street
Chatsworth, CA 91311 | Get Directions

(818) 534-1414

http://www.diamondmm.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to make good on rebate offers reporting excessive time periods for processing late deliveries or no rebate at all. Customers complain that despite carefully following directions to comply with rebate rules the company fails to send the rebate or contacts the customer advising them their rebate UPC code or other pertinent information is missing and the rebate can not be processed. Many complainants report dissatisfaction with the length of time the company takes to process rebate offers. Other complainants are unable to access technical support or experience difficulties with returns or replacements.~~The company responds to some complaints by requesting that rebate information be re-submitted or by providing a timeframe in which the checks will be mailed. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Best Data Products, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Best Data Products, Inc complaints