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Best Egg complaints

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PO Box 42912
Philadelphia, PA 19101 | Get Directions

(855) 282-6353

https://www.bestegg.com/

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Best Egg closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Best Egg

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4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

I have a secured loan with Best Egg and I am in the process of selling my home. Upon closing of my home best egg will be paid in full. However in order to close and get to that point, a letter is needed to be typed and sent to my lawyer. From Best Egg. The letter is in reference to the secured loan and must have UCC# 2023000190 and the payoff amount. I have spoken to best egg multiple times on the phone and through live chat on the website. They refuse to draw up this letter and continue to just tell me the payoff amount. Resolution Sought A letter from best egg referencing Lien UCC# 2023000190 and Secured Loan# 45408001 stating they are the same and will be paid in full once closing is initiated.

12/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

I acquired a loan from company. Had two monthly payments withdrawn from my bank account and then decided to send a settlement check. Check forwarded for designated amount. Called today 11/22/22 to check balance. They said they received payoff check on 11/21/22. I'm told that I have a $58 balance. Balance is not due until January 7, 2023. The balance will be accumulating over $5 per day until paid. This is preposterous and egregious. When your given a payoff amount they should not be allowed to produce these predatory fees on customers. I refuse to have to pay extra on loan when I just paid them over $6,000 to settle the account. It's unethical to think such practices are justifiable. What can be done to stop this. I am therefore filing a formal complaint against them. Resolution Sought Erase the remaining balance. I have paid them what was due. Too excessive and ridiculous to think a person would willingly pay bill after settlement check was supposed to satisfy bill with a zero balance.

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