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Best Inn & Suites complaints

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1274 Oakdale Avenue
El Cajon, CA 92021-6450 | Get Directions

(619) 442-4330

https://reservation.asiwebres....

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Inn & Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Inn & Suites

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I rented a room and best in and suites in El cajon California I paid $220 because of a $20 for a pet deposit which I have a service animal not just a pet the the lady at the front desk asked if I wanted to see the room to see if it was big enough for me I told her no as long as the air conditioner works because my fiance has COPD so he needs air because of how hot it is she she told me the air conditioner works just fine so be proceeded we got we went into the room first thing we noticed the air conditioner did not work it produced more hot air than it did any cold air then we started noticing roaches everywhere so I went to the front desk because who wants to stay with roaches and the lady told me they were having a lot of cop action and that she would talk to her manager as soon as the their cops were done which didn't happen until almost 11:00 at night and checked in it was 4:00 so then at 11:00 I went back to her she told me she could there's nothing she could do she could spray the room but she and her housekeeper clean the room top to bottom according to her but he had like I said he has COPD spraying room he wouldn't be able to go right up back in but she's like it's lemon scent and she has asthma and that it'll be fine well I don't know what she sprayed but it made the roaches come out even more and then she tells us to leave the back door open to get the air to actually come inside because of the air conditioner just don't let my puppy be on the grass Resolution Sought I would love and think I deserve a refund

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