Find a reputable business?

Complaints and Resolutions

Best Moving Van Lines complaints

Read Complaints File Complaint View Full Report

850 Parker Street Building A
Santa Clara, CA 95050 | Get Directions

(408) 215-9681

http://www.bestmovingvanlines....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,698.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Moving Van Lines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Moving Van Lines

Sort by

7/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,698.28 Amount Settled: $0.00

Customer Complaint

6/27/2022

This company only allows a specific area for your stuff. So even if you paid for all your stuff to be moved. If it doesn't fit they leave it in the street. The actually threatened me to throw all my stuff out if I did sign their contract. Even though they left half of my stuff behind. I had to sell my bed, 3 floors lamps, desk and wicker chair set. I paid 6,000 dollars even though I was quoted 3,400 and already paid a holding fee. Now with only one day until I need to be out of my apartment. There are no other trailer available on such short notice and I can't afford to rent two moving vehicle. I live in a small 2 bedroom and don't have much stuff. This was the worse experience of my life with the men yelling at me, making me and my girlfriend cry. Yelled at my father, when I tried to have him call and talk to the guy. Resolution Sought I would like to be refunded the outrageous fees and additional charges, and a way to get my 'left behind' furniture to my house.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile