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Best Paving Contractors complaints

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155 Joan Terrace
Hamilton Township, NJ 08629 | Get Directions

(609) 577-4869

https://bestpavingcontractors....

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Paving Contractors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Paving Contractors

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

My agreement was to have my concrete front steps done. He came they did the steps and my square of pavement that was not framed they just mixed the concrete and put it in a square and now there's a big lump in it and it is not framed and there Is a lump on the side of my steps there the side of my steps the concrete was done very sloppily and in front of where they put concrete up against the house it's a mess and on top of that he charged me extra money for the square of pavement with the big lump in it. Resolution Sought I would like my money back, because now I have to get somebody to fix it correctly.

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