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Best Ride complaints

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621 South Knoxville Avenue
Russellville, AR 72801 | Get Directions

(479) 967-3192

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Ride closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Ride

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12/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2021

So, I bought a car 2019 and I had a warranty and same day my car started acting up and I told them well they have never fixed it now I've had radiator go out my warranty is up but there charging me 500$ to fix and then water pump went out that's almost 500$ and now my air not working and I reported when I had warranty that my heat only put out on driver side they never fixed I feel like there charging me way to much I now have to pay $290 every 2 weeks due to all repairs plus all the other problems going on with it, I just can't afford all this they new something was wrong with it when I bought it, cause the financial guy drove for 2 weeks before putting it on the lot to sell. I'm just overwhelmed over all this. Resolution Sought Trade my car in give me something that has no problem.

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