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Best Ride Auto Sales complaints

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2803 Rock Street
Little Rock, AR 72206 | Get Directions

(501) 475-4096

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Best Ride Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Best Ride Auto Sales

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8/21/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

I was sold a car without being told there was no serpentine belt and no fluids in the engine including oil, transmission fluid, radiator fluid, and no power steering fluid, the battery wasn't installed probably and was told the only issue was the brakes. When I drove the car back home the wheel locked up making it near impossible to drive and was told the car was already ruined just from the drive back home because of how hot the engine was and how bad it was smoking when I got back from the car lot. Resolution Sought Get my money back from the purchase.

Company Response

8/9/2023

Client bought vehicle as is.

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