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Best Way Motors LLC complaints

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4442 South Irby Street
Effingham, SC 29541 | Get Directions

(843) 665-5000

http://www.bestwaymotors.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Way Motors LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Way Motors LLC

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8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

I purchased a 2003 Tahoe Suburban in May 2023 was told it was in good condition, well after 3 days find out it is a Lemon, oil was placed in it to make sure I get off lot 26 days later on my way from Lynchburg SC to Charlotte NC, to take my son to meet with Kidney Transportation Doctors, with two other sons and my ten month baby in the car, it totally stopped in middle of traffic TLC light can on call his mechanic, gave me the runaround a truck driver stop to help warning me to tur n around otherwise me and my children was headed for a bad accident said this could b e a indication of several issue such as faulty wheel speed sensors, a faulty steering , angle ,a faulty rotational speed or a problem with the steering rack call the salesman he said i trade in on it and my 30 days warranty is over i told him just give me my car back and my 1200 dollars down payment or give me something else to drive he said cant do that i have a sick son a a $8.00 an hr job a new baby two sons in school playing after sport i need a car i can depend on ,yester day going grocery shopping the Stability track came on please help me Best Way Motors 4442 s Irby St Effingham SC 29541 Identification # 1GNEC13273R25l098 Lien holder Best Way Funding LLC Post Box 6614 Florence SC 29502 I am a single mom Phone # 843 617 8052 employed at Lynchburg grocery HWY 76 803 437 2940. thank you Resolution Sought Please give me another car my sons Life depends on it when the call him for a kidney no matter what time i have to go 2 hours drive or more.

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