Complaints for Best Way Solutions in Montclair, CA

4238 Holt Blvd
Montclair, CA 91763 | Get Directions

(909) 626-0598

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to perform services as contracted for and failure to issue refunds. Customers allege after signing contracts, the company does not perform the debt consolidation or bankruptcy services agreed upon or the company does not provide all information up front about how the service works. Some complainants allege failure to issue refunds, despite numerous promises to the contrary. One complainant was informed by the creditor that they do not accept consolidation plans and the creditor would pick up the furniture.

The company responds to some complaints by denying refund requests, apologizing for any misunderstandings, stating they have contacted the customers to explain their services, or offering to send the requested refunds. Other customers complain refunds are not received despite numerous promises by the company. One complainant did receive a refund. Another complainant is dissatisfied with the company's explanations, claiming the company did not inform her of exactly what was going to happen.

Complaint Closing Statistics

0 complaints against Best Way Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Best Way Solutions complaints