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Best Western complaints

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737 State Road North
Dartmouth, MA 02747 | Get Directions

(508) 717-0424

https://www.bestwestern.com/en...

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Total Amount in Dispute:
$551.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Western closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Western

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3/26/2025

RESPONSE: Complaint was not answered Amount in Dispute: $550.92 Amount Settled: $0.00

Customer Complaint

2/28/2025

I check in and go to my room and it stinks like mold! Went back to the front desk immediately and they showed me another room. It also stunk like mold as well as there was what appeared to be a cigar in between the two beds, told the front desk associate that I still didn't like the smell of this room and went back to the front desk from there we said we didn't want to check in anymore and asked her if the refund would be approved because we booked through Expedia when you booked through Expedia, you have to call Expedia and Expedia contact the hotel to receive confirmation that they approved the refund. The front desk associate insured us that our refund would be approved when Expedia reached out to them I double confirmed and said I just wanted to make sure because I know that Expedia won't issue a refund unless you guys approve it she assured me that the refund would be approved today. I get an email stating that the refund was denied so I called the hotel and asked why the associate at the front desk explained to me that the refund was denied because Expedia didn't contact them for three days. Expedia is saying that they reached out to the hotel the same day. I have escalated this with Expedia and I have tried to talk to the manager at the hotel and have gotten absolutely nowhere and I'm now out $550. I feel like I should be refunded my money because I was told I would be refunded my money. Had that not been the case and I was told I wouldn't be refunded. I may have came Resolution Sought I would like a full refund for the room that nobody stayed in.

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