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Best Western Plus complaints

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396 Reno Drive
Wayland, MI 49348 | Get Directions

(269) 397-1161

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Best Western Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Best Western Plus

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11/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/9/2024

I had stayed at this location while my landlords fixed my water issue in my place. I checked out on Sunday at 1040a. I realized I left my disabled daughter's medication when I went to do her routine at 6p so I immediately called the location at the location at 396 Reno Dr. in Wayland and explained the situation and that I was in room 101 and could pick it up right away. The gentleman told me to call back in the morning for a mgr. when I called today one person had said the housekeeper claimed it was vinegar (which it's not) and threw it out. I explained it was my daughter's medication and asked why isn't there a 24 hr hold on items left behind. Peggy the manager said "what do you want me to do about it?" And then made a remark "I wouldn't leave my child's life or death medication in the first place" I cried to explain I'm a single mom of 3 and I only live 10 minutes away so I could've picked it up. She hung up on me so when I called back to say I needed to know how to invoice the hotel for new medication the mgr said "well I called your landlord and told them that you may have drug paraphernalia going on" then hung up. I almost lost my home due to her unprofessionalism. Resolution Sought Give a refund, an apology and/or a firing.

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