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Beth Rose Real Estate and Auctions complaints

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6546 Weatherfield Court, Bldg. E Suite 3
Maumee , OH 43537 | Get Directions

(419) 517-6888

https://bethroseauction.com/

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$69.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Beth Rose Real Estate and Auctions closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Beth Rose Real Estate and Auctions

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9/6/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $69.00 Amount Settled: $69.00

Customer Complaint

8/7/2023

I was bidding in an auction in my town and some how one of their items popped up. I submitted a bid and a week or so later won it for $69.00. Beth Rose texted me and asked if I could come pick it up. I asked for the address and was like WHOA…. She offered to place it up for sale and sold it for 100.00. I told her I only wanted what I had paid. She said they don't do that and she would mail me a check. It's been 3 weeks and I haven't gotten it. Now she mad at me for trying to locate it. If you need copies of the text messages I can send them to you. Resolution Sought I want what I paid, which is $69.00.

Company Response

9/6/2023

Per Consumer: They sent me a check and it has gone through my bank okay. Thank you so much for all your help.

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