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BetRivers Sportsbook & Casino complaints

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900 N. Michigan Ave., Suite 1600
Chicago, IL 60611 | Get Directions

(855) 906-1271

https://il.betrivers.com/

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Total Amount in Dispute:
$18,235.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against BetRivers Sportsbook & Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against BetRivers Sportsbook & Casino

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2/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $674.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

I had talked to people from betrivers online betting they've been telling me I will be receiving my from my account that they closed and for the last 3months I'm still waiting. I missed the 7 day response date bbb code 21164240-68B71 Resolution Sought I would like to request my money and get it

5/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/18/2022

I used over a half a million dollars on bet rivers and reached the highest tier possible which you were supposed to receive free gifts and other things during 2020 COVID. I received no dinners, no gifts, no promotions for anything for my play. Now I am not even able to make a deposit on the site via debit or credit card to play and my account is restricted. I feel I deserve some type of compensation from the bet rivers for how much money I spent and for the lies of the rewards levels that I never received any of the special offers for being the max tier. I feel that this is terrible customer service. It's been over a year now I emailed about the restrictions and never heard a peep back from anyone with an explanation. I would like compensated for my issues I have experienced online with them. Some type of promotional free play at least $500-1000 to make up for lost rewards I never received also I would like my account to be able to accept debit and credit card deposits again. This is terrible customer service with no explanation as to why. This needs looked into. I'm tired of the empty promises and the waits for emails back that never come explaining reasoning. Resolution Sought I would like the business to step up to the plate and offer me some type of compensation for all the rewards, dinners, luxury gifts and such that I never received during COVID but spent so much money on this site during 2020. Also I would like them to offer at least 500-1000$ back in free play to me for the hassle and inconvenience this is causing due to lack of response of why my account is restricted after all the money I spent on the site. Some type of compensation needs to be given back.

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