Complaints for Better Home Relief in Irvine, CA

2967 Michelson Drive # G330
Irvine, CA 92612 | Get Directions

(800) 807-1210

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and difficulties obtaining refunds despite the company's money back guarantee. Customers complain, the company accepted large advance fees for services, but failed to contact their lenders for months, resulting in greater financial hardships.

In a few cases the company responded by disputing the complainants allegations, or in one case, by issuing a refund. One complaints is unresolved, meaning the company failed to properly address the complaint allegations or their response was inadequate. The company failed to respond to most.

Complaint Closing Statistics

0 complaints against Better Home Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Better Home Relief complaints