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Beyond, Inc. complaints

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433 West Ascension Way, Suite 300
Murray, UT 84123 | Get Directions

(800) 843-2446

http://www.overstock.com

Weekdays 8am - 1am

Weekends 9am - 10pm EST

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Total Amount in Dispute:
$6,917.00

Total Amount Settled:
$1,233.00

Complaint Experience

85%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

13 complaints against Beyond, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
2	Unanswered

13 complaints against Beyond, Inc.

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12/30/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

12/11/2025

I purchases a mattress topper from beyond inc on 8/14/25. After sleeping on it for a while my neck started hurting. I investigated the topper to find out they sent me the wrong one. I ordered a 3" temur pedic and the one I got was an unmarked and under 2.5" . Every attempt to have a conversation has been futile. They flat out refuse to do anything about it and delete my response emails without reading. Resolution Sought The item I ordered or money back

Company Response

12/17/2025

Thank you for contacting us regarding this matter. Unfortunately, we are unable to process this return for a replacement or refund, as the request was made 66 days after delivery and falls outside of our 30-day return window. Our return policy requires that all returns be initiated within 30 days of the delivery date, unless a protection plan was purchased with the order. Given this, we recommend contacting the manufacturer directly to inquire about submitting a warranty claim. Manufacturer: Tempur-Pedic Warranty Contact Phone: 888-811-5053

8/26/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $19.92 Amount Settled: $0.00

Customer Complaint

8/13/2025

I ordered a ring off overstock.com. After waiting over 10 days I called and the ring was still not shipped or delivered. I requested to cancel the order and they told me they could not. Waited over 2 weeks for it to finally ship. When I received the item it was a cheap, and discolored ring. The item was a piece of junk and I wanted a refund. I submitted a request for a refund and was told I had to pay the shipping charges. Due to their return policy this is under "Buyer's Remorse." This is not buyer's remorse this is junk that o restock is not standing behind. I called to request the shipping label for full refund not minus the shipping and was told a supervisor could not help either as it falls in their buyers remorse. This is unacceptable. Between me having to call so many times to even see if the item would be shipped, then to receive such an inadequate piece for the charge. Then to be insulted and told I hav to pay to return it. I am requesting help with getting a full return total of 134.83. Resolution Sought Give full refund and provide a paid shipping label to return.

Company Response

8/14/2025

Hello, A free return label was issued on 8/11/2025, as we can see the return label has been used and is in transit on it's way back to the warehouse we have completed the return early and a full refund has been issued back to the method of payment in the amount of $134.83. Sincerely, Beyond Customer Care

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