Beyond, Inc. reviews

Horrible Customer Service

Do not buy from them, they are a joke. In August I bought a mattress topper from them. Turns out they sent me the wrong size and maybe the wrong brand. They flat out refuse to do anything about it. All emails are automated, no one listens but I get a bunch of "Deleted without being read" email receipts.

sadly not good at this time

It would appear that this company is not well organized in the communication Department. I purchased a bedframe and queen size headboard last month ( March) the bedframe cam e in a timely fashion but there were a couple of screws missing to support the frame. Not to worry, I took the screws from the old bed frame and they fit perfectly, so I didn call Overstock about it. However, the headboard was late, and when I called about it the first thing said was that the tracking for the headboard was "invalid"( meaningless) My problem got bumped up I was told that Overstock would put in for a replacement. Coincidently, the headboard arrive the next day so I alerted Overstock. I was told that the replacement order would be cancelled, whicg I saw that it did. Sadly, I checked my order and the screws were missing. And it was down hill ever since. First they stated they would notify company and get the screws mailed out. Then I was told the screws were shipped and I should get in a couple days. That didn't happen, they they said they would refund my money. ( How could I when I alredy had the headboard) I told I just need the screws!! Next thing I know, my cost for the entire headboard was in my account! The next taken that refund was taken back. Now today, it's back in again! And I still haven't received screws. I get an email stating that I would get a refund for $10.00(for the missing screws) I thought that was fair until I see how screwed up my bank transactions are. Getting someone on the phone is almost impossible for me because automation is stating my phone number is not in system.( I am being pranked on that part) at any rate I am disappointed in Overstock's operation Shame because I see so many things I could use in the home. I sent a complaint to Business Consumer Alliance, waiting to hear from them.