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Bezalel Coins complaints

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PO Box 2228
Fullerton, CA 92837 | Get Directions

(714) 203-5670

http://www.bezalelcoins.com

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Total Amount in Dispute:
$967.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Bezalel Coins closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Bezalel Coins

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1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

I have ordered twice from them and both time they shorted me. I tried to reach them through email and never got a response. I would like what I paid for, and they need to verify what the ship. Resolution Sought I would like what I paid for and for them have a better customer service to their issues. I want them to stop cheating their customers. People work hard for them money.

7/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $120.88 Amount Settled: $0.00

Customer Complaint

7/1/2021

Ordered National Parks quarters s-mint for 2010 & 2011 for $120.88. Order #2004722102 on 5/15/21 and have yet to receive the order. My bank statement shows $65.28 was charged to my credit card. Where are the coins? Resolution Sought Ship the entire order, and I will never deal with them again.

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