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Biehl & Biehl Inc complaints

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325 East Fullerton Avenue
Carol Stream, IL 60188 | Get Directions

(630) 653-5400

https://www.biehlcollects.com/

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Total Amount in Dispute:
$269.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Biehl & Biehl Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Biehl & Biehl Inc

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11/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $268.64 Amount Settled: $0.00

Customer Complaint

9/27/2023

My letter date says September 5, 2023 they give you 30 days to contest the issue. I received a call from Lincoln on September 22, 2023 about this issue I told him I had 30 days I still had time to resolved this issue. after that I hung up did not want to talk! He called me 4 times after and proceed to leave a voicemail making threats about what I NEED TO DO. Once I was able to talk I called back and cursed him completely out, him and the manager as well. I asked him not to call me and he did repeatedly back to back! It's clear about their business this is harassment and my 30 days is not up to even be contested. Resolution Sought I don't need anything from them just stop calling and harassing ppl about something neither of us plan on clearing up after 1 conversation has taken place it's aggravating!!!!

Company Response

10/25/2023

Our client Prepass provided a device to this contractor in the freight industry. Our client submitted this client's past due balance for collection. We had sent our official notice with no response. We spoke with the debtor on September 22nd, 2023, who berated our collector and refusing to pay the bill with no explanation. They claimed our call was harassment. Obviously, this debtor had no intention of paying the bill for the product our client provided. We have deemed the account as uncollectible and have closed our file.

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