Complaints for Big Bear Cool Cabins, Inc. in Big Bear, CA

PO Box 1655
Big Bear, CA 92315 | Get Directions

(909) 866-7374

http://www.bigbearcoolcabins.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complain that the accomodations were dirty, unkept, and that housekeeping functions had not been performed. Others said that appliances, hot water heaters, or other services were inoperable or that there were plumbing issues which resulted in a loss of use or discomfort. When complaining most customers were met with company staff that they said were rude or discourteous.

The company responds to some complaints by offering discounts on future stays or by stating that the customer did not call them to report issues. The company generally did not address the allegations of the complaints.

Complaint Closing Statistics

0 complaints against Big Bear Cool Cabins, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Big Bear Cool Cabins, Inc. complaints