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Big Ben Express Car Wash complaints

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16490 Paramount Blvd.
Paramount , CA 90723 | Get Directions

(562) 531-3484

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Ben Express Car Wash closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Ben Express Car Wash

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4/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

I had a "monthly wash service" for 35.00 On Jan 7th, I stopped at the facility tried to wash my car and was. told my sticker wasn't active by one of the employees after tried to scan it and after he "looked" into their computer... I told him that my credit card was getting charge the 15th of the month, that I was going to be out of town for couple months and wanted to make sure the membership gets cancel.. He again say that the sticker wasn't active and no reason to get charge... On Jan 15th I was charged, I was out of town called several times, no answer. On Feb 15th, I was charged again. I returned to California on Feb 17th, on the 18th drove to the business, the owner wasn't around. On Feb 22 drove to the business again, owner wasn't around, I left a message with a young guy, he assured me he was gonna pass that to the owner. On Feb 25th after several calls finally talked to the owner (he refused to give me his name), explained the issues, he got all my info. and said he was going investigate and call me back. Never hear back. On Feb 14th drove to the business, tried to talk to the owner, right away he got all rude and defensive. He said that he wasn't gonna refund that money and to get "the f*ck out of his business" and he walked away.... I told him I was going to file a complaint about his business and told me the same thing again... Resolution Sought Refund the amount of the 2 monthly charges, 70.00

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