Find a reputable business?

Complaints and Resolutions

Big Boys Tires & Auto Repair complaints

Read Complaints File Complaint View Full Report

300 South Gateway Drive
Madera, CA 93637 | Get Directions

(559) 416-7878

https://www.bigboystiresandaut...

Monday - Saturday 8am - 6:30pm

Sunday 8am - 5pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,850.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Big Boys Tires & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Big Boys Tires & Auto Repair

Sort by

7/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,850.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

Took my car in to have motor replacedand they're charging me $ 1,850 out the door. it's been over a month and they still haven't put motor in and the owner keeps telling me it'll be a couple of days but still no results Resolution Sought Install motor need my car already they're taking too long

Company Response

7/3/2023

The customer already picked up his car everything was cleared. Thank you

Customer Rebuttal

7/3/2023

Got my car back everything went well after talking to business owner

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile