Big Cat Electric Bikes complaints

I brought my e-bike in because I was having an issue with the chain from in which it had came off during one of my cycles. After noticing it wouldn't stay on I took it to big cat bikes for repair. The manager Jose Torres that serviced my bike informed me of other issues he proclaimed was harmful to me if not fixed & asked if he could asses those issues I agreed. After told my bike was fixed I was charged more then he informed me price was over the phone, when I got there, as promised he assured me the bike was fixed and ready to use. Before leaving he inquired about the bikes battery being low & if I was knowledgeable about the special kind of charger the bike had to use not like most e-bikes- he also implied he tried to look out for me by charging it up for me which is when he notice my bike took a specific charger and his was the wrong one- he told me he noticed it within no time so no damage was done and not to worry. I left the bike shop and before I got to my destination I drove through a grassy area and I noticed the chain had come off. upon getting my new charger I was waiting for in the mail I charged up the bike and was able to take it for a ride again. Noticing the promise of my bike being fixed was not true like before prior to bringing it in the chain begin to come off over every uneven surface I commuted on-making Jose aware of a issue I brought it in and he implied false statements to me about why the issue was happening and told me that it was a old bi Resolution Sought Full refund, with addition to all incurred damages due to their intentional negligence, for the store manager to be held responsible for attacking me and my wife and causing us great distress, and to take classes of what prioritizing customer-centric approaches mean and how to execute them, along with communication skills in people and problem solving.

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