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Big Fish Games, Inc. complaints

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333 Elliott Avenue West, Suite 200
Seattle, WA 98119-4113 | Get Directions

(866) 921-6960

http://www.bigfishgames.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Fish Games, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Fish Games, Inc.

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

There are rigging there games I believe in real time also I've asked them to look into the many complaints I and many others had all of them were of the same nature which I thought was really odd which just supported what I was asking them to look into this was when I was their first game app it was the big fish well anyways after a while I asked him I want this investigated and they locked me out of all of my accounts as soon as I started asking for an investigation now they got a hold of me through my email and they told me they had another game for me to try it's called jackpot magic slots it's a brother app of the big fish obviously and now the same thing is happening I'm not sure why it is accredited by the BBB I have no idea if you read the complaints they're all about money they will take your money give you virtual chips they will take them just play the game yourself look into it yourself but I shouldn't be locked out of my accounts for asking for an investigation for looking for the truth. Resolution Sought My desired outcome would be that the gaming board the better Business bureau and would get together and do a full and complete investigation on these two apps the big fish and the jackpot magic slots they have been sued successfully three times now tell me there is not something very wrong going on these are supposed to be games not a way to fund their freaking lifestyle I just want the truth I want the games back the way they used to be fun not rip off my information.

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