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Big J Auto Sales complaints

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1748 East Liberty Street
Mexico, MO 65265 | Get Directions

(573) 581-1511

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Big J Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Big J Auto Sales

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10/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

I bought a used car put $500 down as is on car after only 29 days engine locked up had car towed for $150 they sold a lemon and won't make it right now no car for work Resolution Sought Replace with a car that won't breakdown less 30 days

Company Response

9/22/2022

Company states: The customer purchased the vehicle AS-IS, No Warranty. The customer signed the Buyer's Guide Agreement, and the same information is on his contract that he also signed, which indicates he understands the conditions of the sale. We are not liable for any repairs or replacements We cannot replace the vehicle.

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