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Big Jess Tires complaints

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1130 Goldfish Farm Road SE
Albany, OR 97322 | Get Directions

(541) 497-9797

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Jess Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Jess Tires

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

I am poor and on a budget. I bought a set of (yes, used) tires from this place and within 3 weeks and under 500 miles 3 of 4 bubbled and/or separated. The tire store told me it was my problem and so my daughter and I starved and went to behind on rent in order to come up with another 300-400 dollars to get tires. I do not believe it ok for a business to sell a set of tires that were about to be illegal to even mount that were obviously faulty and then refuse to take them back. Unscrupulous. Resolution Sought I would like the business to take their tires back and return my money.

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