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Big Man Motors complaints

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21040 Chippendale Avenue West
Farmington, MN 55024 | Get Directions

(651) 815-8777

https://www.bigmanmotors.com/

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Man Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Man Motors

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4/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

3/11/2022

I had bought the car from them and it had no transmission they had told me it was a transmission flush that needed to be done I brought it back they had given me a different vehicle at that time they had told me that the ball joints and the tie rods were just recently replaced so it needed an alignment I took the car to get the alignment at the shop they specified upon checking out at the shop they told me I needed new ball joints which would cost roughly $600 so now I am without a vehicle and I put my children's life as well as mine in danger Resolution Sought I would like them to fix the ball joints because it was stated to me that they had just gotten fixed which was not accurate

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