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Big O Tires complaints

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670 36th Avenue SW
Altoona, IA 50009 | Get Directions

(515) 957-0500

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big O Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big O Tires

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7/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

6/13/2022

Just now. DON'T EVER GO HERE. My wife took her Van here for an oil change and a later it began knocking. My wife and I return to there shop with the van. The first they said it was over filled with oil and we have the wrong dip stick in the van. Second the motor was gone and it cost 2,000.00 to get a new motor not including labor. They didn't pay of anything but the towing. The deal where she buy the van had to put a new motor in her car she paying car note and the cost of fixing van. It's sad they get away with treating paying customer life crap. I WILL NEVER RETURN THERE Resolution Sought Compensation for the cost the motor and labor.

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