Big Picture Loans complaints

I am in receipt of your complaint filed on the Business Consumer Alliance Portal ("BCA Portal") on May 11, 2022 and received on May 12, 2022. Your complaint inquires into the business of Big Picture Loans, LLC (the "Company"), a wholly owned subsidiary of Tribal Economic Development Holdings, LLC, a wholly owned and operated economic arm and instrumentality of the Lac Vieux Desert Band of Lake Superior Chippewa Indians ("Tribe"). Specifically, you assert that you are having a hard time paying your loan. Company records reflect that all repayment terms, including finance charges, were properly disclosed to you pursuant to Tribal and applicable federal law. Company records further reflect that, on March 4, 2022, you applied for a $800.00 installment loan with the Company. That same day, you electronically signed the loan agreement at 5:39 AM, the Company accepted your application and originated the loan to your bank account in the amount of $800.00. By electronically signing the loan agreement, you agreed to abide by its terms, including the repayment schedule. To date, the Company has received payments from you in the amount of $528.56. While not obligated to do so, in an effort to resolve this in a manner that is most favorable to you, the Company is willing to settle your account for $271.44. A customer service representative will contact you on behalf of the Company with the terms of the settlement. I trust that you will find the Company's resolution of your complaint acceptable. If you are not satisfied with the Company's resolution of your complaint, pursuant to Section 9.3 of the Tribal Consumer Financial Services Regulatory Code ("Code") you may pursue an administrative review of the Company's decision by writing to the Tribal Financial Services Regulatory Authority ("Authority") at P.O. Box 249, Watersmeet, Michigan 49969 within 90 days from the date of this letter. Pursuant to the Code, your writing to the Authority must include the following information: •Your full name as it appears on your loan agreement, as well as youraddress, email address, and phone number; •A copy of your loan agreement, or your loan application number; •A copy of the Company's proposed resolution and any subsequentcommunications from the Company; A wholly owned and operated entity of the Lac Vieux Desert Band of Lake Superior Chippewa Indians 1-800-584-4880 (Phone) E23970 Pow Wow Trail, P.O. Box 704 ? Watersmeet, Michigan 49969 • A summary of the events and circumstances surrounding your complaint; • A statement requesting an administrative review hearing before the Authority, and whether you will appear personally or by phone if such hearing is granted, and whether you will be represented by an attorney; and, • Any other information you feel may be relevant to your complaint. You may access a copy of the Code at: https://www.lvd-nsn.gov///media/banners/12-26-18 TCFSC Final.pdf I thank you for your inquiry and hope that you find the information provided helpful. Additionally, please be advised that the Company's resolution to your complaint, and the explanation provided in this correspondence is not to be construed as a waiver of the sovereign rights and privileges of the Tribe or the Company, all of which are expressly reserved. Please send any further correspondence regarding this matter to my attention at: Big Picture Loans, LLC, P.O. Box 704, Watersmeet, MI 49969. Sincerely,

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