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Big Q Auto Repair complaints

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2700 Lincoln Blvd Unit 1
Santa Monica, CA 90405 | Get Directions

(310) 310-3243

https://www.bigqautorepair.com...

Monday to Friday: 8am - 6pm

Saturday: 8am - 5pm

Sundays: 9am - 4pm

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Total Amount in Dispute:
$709.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Q Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Q Auto Repair

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3/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $709.14 Amount Settled: $0.00

Customer Complaint

2/7/2022

Q auto put in power steering pump that was leeking the minute we left shop .Took it back to shop they put it on lift said it was an oil leak. Explain the leak was red te color of power steering fluid .He said oil leak. Took car to Morris automotive in Santa Monica to check out. They checked it and said power steering motor was leaking ,brought it back to q auto showed them what morris wrote told me they would look at it. Called me back said power steering pump was leaking,they said they put in another pump . Within a couple days all power steering fluid was leaking again .Kept putting in fluid then it all leaked out ,called them instead of saying we will come and tow you or sorry. Thay said they would call me back never did took it back to morris auto who told me it was leaking all from the same place .I told morris too please fix it ,they were triple a approved .They fixed it and nothing leaking from car since.I believe q auto fraudulently said they put in 2nd pump but didnt .Who gets 2 bad pumps in a row .So i paid morris to fix the job they couldnt do. I stop payment with my credit card company and put a complaint in with Bar of California, Andrew wolfe took the complaint so i wanted to let you know about tis company thank you dominick madonna 6313716501 Resolution Sought They should refund my money i gave them back pump that morris auto took out. Again the credit card company has tis complaint too but i am writing to everyone .To let them know about this company

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