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Big Sandy Superstore (Corporate) complaints

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8375 Gallia Pike
Franklin Furnace, OH 45629 | Get Directions

(740) 574-2113

http://www.bigsandysuperstore....

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Total Amount in Dispute:
$2,129.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Big Sandy Superstore (Corporate) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Big Sandy Superstore (Corporate)

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2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

We purchased a stand up Frigidaire deep freezer in April of 2023. In July of 2023, this freezer defrosted all of our meat and belongings inside of it. We contacted big Sandy's & was sent a service man to come look at the freezer. After months of dealing with the service man, he replaced the seal in the door, which was supposedly bad. After it not fixing the problem or even being the issue, he then said he was requesting big Sandy's to give us a new freezer (end of November, beginning of December) we had since purchased a new freezer at Lowes and just wanted a monetary refund for the purchase. I spoke to Frigidaire personally and was informed this freezer was USED and our warranty was voided in 2021 through Frigidaire by the first owner. I was not informed this was a used freezer and also purchased the warranty through Big Sandys. After telling them i was suing them for selling us a used freezer, a voided manufacturer warranty, and not giving us our money back but a store credit, they allowed to give us a monetary refund directly to the finance company. This has still not been resolved as they haven't paid the correct amount to the finance company? Customer service is a joke and Mike at the Parkersburg store is rude and very unprofessional. He was mad that I contacted Frigidaire myself and probably because he didn't want me knowing the warranty was voided and that it was used. Resolution Sought A FULL monetary refund to the finance company, the freezer was approximately $800. The refund made was a total of $477.87.

3/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $129.00 Amount Settled: $0.00

Customer Complaint

2/14/2023

I picked a new sofa in the store. The sofa delivered to me was clearly used. Of course they say the sofa was new. I have pictures. They charged me $129.00 to have them pick up the sofa. Not happy about that. Resolution Sought Not charge me for the pick up.

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